FAQs
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What is the estimated delivery time?
- For the United States, production and handling normally take 3–5 business days, followed by 6–12 business days in transit after dispatch. The estimated total is 9–17 business days.
- For other countries and regions available at checkout, estimated total delivery normally takes 10–21 business days, including production, handling, and shipping.
- These estimates start once payment and all required order details have been received. Business days are Monday through Friday, excluding public holidays. Arrival dates are estimates, not guarantees; holidays, weather, customs processing, or carrier disruptions may cause delays. See our Shipping Policy.
Will I receive tracking information?
- Yes. We use tracked shipping and email your tracking details after dispatch. Updates may not appear immediately while the carrier receives and scans the package.
- If tracking is unavailable or stops updating, contact our support team with your order number so we can investigate.
How much does shipping cost?
- We offer free standard shipping on all orders to the countries and regions available at checkout. No minimum purchase is required. Please see our Shipping Policy for delivery coverage and timing.
Can one order be shipped to multiple addresses?
- Each order can be delivered to one shipping address. If you would like to send items to different addresses, please place a separate order for each address.
Do you deliver to PO boxes or military addresses?
- We do not deliver to PO boxes, APO/FPO addresses, or military bases. Please provide a valid physical delivery address when placing your order. If you are unsure whether an address is supported, contact us before purchasing.
What should I do if my order is delayed or missing?
- Contact our support team with your order number if delivery is delayed or the package appears to be missing. We will review tracking and work with the carrier to investigate.
- If a shipment is confirmed lost in transit, we will offer a replacement or refund at no additional cost. If tracking shows delivery but you cannot find the package, check the delivery location and ask household members or neighbors, then contact us if it remains missing. See our Shipping Policy for more information.
What if my item arrives damaged, defective, incorrect, or incomplete?
- Please report delivery-related product problems within 14 calendar days after delivery by contacting our support team. Include your order number, a description of the issue, and clear photos where available. Photos of the packaging and shipping label can help when relevant; missing packaging does not automatically invalidate an otherwise eligible claim.
- We will review the information and explain the available replacement or refund under our Refund Policy. If both options are available, you may choose your preferred solution. Approved replacements include the product and standard delivery at no additional cost. Your statutory rights remain unaffected.
Can I return or exchange an item if I change my mind?
- Except where applicable law requires otherwise, we do not offer change-of-mind returns or exchanges for products made to your order. This includes choosing the wrong size or design, submitting incorrect personalization details, or deciding you no longer want the item.
- This does not exclude help for damaged, defective, incorrect, or incomplete products, or items that do not match the order details you submitted. Please see our Refund Policy for eligible remedies.
What if I entered the wrong shipping address?
- Email our support team as soon as possible with your order number and the corrected address. We will try to help, but changes cannot be guaranteed once shipping arrangements are underway or the package has been dispatched.
- If a package is returned because the address supplied with the order was incorrect or incomplete, we will contact you about the next steps. Any applicable reshipping cost will be explained and agreed with you before another shipment is arranged.
Do I need to return a problem item, and who pays the return postage?
- A return is not always necessary. If a return is required for an approved damaged, defective, incorrect, or incomplete item, we provide the correct return address and a prepaid return label. No restocking fee applies to these approved returns.
- Please dispatch the item within 14 calendar days after receiving our return instructions. Use the original packaging if available, or suitable protective packaging. Please send returns only to the address provided in our approved return instructions. Our business registration address is not a return address. See our Refund Policy.
When will I receive an approved refund?
- Refunds are issued to the original payment method.
- If no return is required: We issue the refund within 10 business days after approval.
- If a return is required: We inspect the returned item and issue any approved refund within 10 business days after receiving it.
- We will email you once the refund has been issued. Your bank or payment provider may need additional time to show the credit. If it has not appeared within 15 business days after our refund-issued email, please contact us. Any shorter deadline required by applicable law takes priority. See our Refund Policy.
Orders
Below are some common questions about orders.
What is the production and handling time?
- Production and handling normally take 3–5 business days after payment and all required order details have been received. This applies to both standard designs and personalized products.
- This stage takes place before dispatch and is separate from shipping transit time. Business days are Monday through Friday, excluding public holidays. Please see our Shipping Policy for the full delivery estimate.
How do I place a personalized order?
- Choose a product from our Custom Designs collection, select the available options, and provide the photos, text, vehicle details, or instructions requested on its product page. Available customization depends on the item you choose.
- Check your selections and submitted information before paying. If information needed to fulfill your order is missing or unclear, we will contact you. Cancellation and change requests follow our Refund Policy.
Will my uploaded customization photos appear on your website?
- We do not display customer-uploaded customization photos on the public-facing pages of our website. We use relevant materials to prepare your design, make and fulfill your order, and handle related support.
- Uploading materials for an order does not, by itself, give permission to publish them or use them in advertising. Learn more in our Privacy Policy.
Can I cancel or change my order?
- Standard-design orders without customer-specific personalization: You may cancel within 2 hours of purchase for a full refund, with no cancellation fee.
- Personalized orders: Contact us as soon as possible. We must confirm that your cancellation or change can be accepted before production starts. Once production has begun, these orders cannot ordinarily be cancelled or changed. An approved cancellation receives a full refund without a cancellation fee.
- Send your order number and request to our support team. These cancellation rules do not remove statutory rights or eligible remedies for product problems. See our Refund Policy.
Which payment methods can I use?
- Available payment methods are shown at checkout, including supported credit or debit cards and available digital wallets. Options can vary by location and provider eligibility. If installment payments are offered, review the provider's repayment terms and any disclosed interest or fees before selecting them.
- Check your currency, discount, and final order total before authorizing payment. We send an order-confirmation email after successful payment. If you see a charge or pending payment but have no confirmation, contact us before placing another order. See our Payment Policy.
Products
Below are some common questions about our products
How is your metal artwork made?
- Our metal artwork is laser-cut from steel, hand-finished, and powder-coated with a matte black finish. Please check the individual product page for its size, specifications, and included components.
- We offer both wall-mounted artwork and freestanding pieces. Mounting or display arrangements depend on the product; do not assume that every item includes the same spacers, hanging hardware, or stand. If you need help confirming what is included, contact us before ordering.
Can I use the artwork outdoors?
- Check the product page for the intended use of the item you choose. Outdoor conditions, including rain, humidity, salt air, and prolonged exposure, can affect the finish and condition of metal artwork. A powder coating is not a guarantee against rust or all weather-related damage.
- If you are unsure whether an item suits your planned location, contact us before ordering. This guidance does not exclude eligible claims for a defective product or an item that does not match its description.
What is powder coating?
- Powder coating is a finishing process in which a dry coating is applied to metal and cured to form a surface layer. It provides the finished appearance and helps protect the underlying metal.
- The coating can still be affected by damage, wear, and environmental exposure. Follow any product-specific care or installation instructions, and contact us if you need guidance.
Are small variations in the finish normal?
- Small variations in texture or finish can occur during fabrication and coating, and screen settings can affect how a product's color appears online. This does not mean that every difference is acceptable or that all problems are excluded as handmade variations.
- If an item is damaged, defective, materially different from its description, or does not match your submitted order details, contact us with your order number and relevant photos where available. We will review the issue under our Refund Policy.