Payment Policy

This policy explains payment options, checkout information and payment-related support for purchases from TurboSilhouette.

1. Accepted Payment Methods

We accept the payment methods displayed at checkout, including supported credit and debit cards and available digital wallets.

Available options may vary depending on your location and the payment provider’s eligibility requirements. Please select an available method and follow the checkout instructions.

If installment payments are offered at checkout, they are subject to the payment provider’s approval and terms. Review the repayment schedule and any applicable interest or fees before selecting this option.

2. Order Total and Currency

Before confirming your purchase, you can review your items, discounts, applicable charges, order total and payment currency in the checkout summary. Any charges collected by TurboSilhouette for your purchase are disclosed before you authorize payment.

We offer free standard shipping to the countries and regions available at checkout, with no minimum purchase required. Please see our Shipping Policy for details.

Please check your billing information and shipping address carefully before completing your purchase.

3. Payment and Order Confirmation

After successful payment, we will send an order confirmation to the email address provided at checkout. If you cannot find it, please check your spam or junk folder or contact us.

Production and handling begin after payment has been confirmed and all required order details have been received. Estimated production and delivery times are explained in our Shipping Policy.

4. Secure Payment

Payments are processed through our Shopify checkout and the payment providers available there.

Enter sensitive payment information only through the secure checkout or your payment provider’s official verification process. Do not send your full card number, card security code, account password or one-time verification code to us by email or through our contact form.

5. Declined Payments and Pending Transactions

If your payment is declined or cannot be completed, check your payment details and billing address. Contact your bank or payment provider for help, or try another available payment method.

A pending transaction in your bank account does not, by itself, confirm that an order was successfully placed. If you see a charge or pending transaction without receiving an order confirmation, contact us before placing another order so we can help check its status.

6. Cancellations and Refunds

Please refer to our Refund Policy for cancellation eligibility, return conditions and refund processing times.

Approved refunds are issued to the original payment method. Once a refund has been issued, your bank or payment provider may require additional time to display the credit.

7. Contact Us

For payment or order assistance, contact TurboSilhouette:

Email: support@turbosilhouette.com
Contact page: Contact Us

Please include your order number, if available, and a brief description of the issue.