Shipping policy

This policy explains how TurboSilhouette handles order preparation, shipping, tracking, and delivery for purchases made through https://turbosilhouette.com.

1. Shipping Destinations and Cost

TurboSilhouette products are made to order and shipped from China.

We offer free standard shipping on all orders to the countries and regions available at checkout. No minimum purchase is required.

Each order can be delivered to one shipping address. To send items to different addresses, please place separate orders.

2. Order Confirmation and Processing

After a successful payment, an order confirmation email will be sent to the email address provided at checkout. If you cannot find it, please check your spam or junk folder or contact us.

Production and handling normally take 3–5 business days after payment and all required order details have been received. This timeframe applies to both standard designs and personalized products.

Production and handling take place before dispatch and are separate from shipping transit time.

Business days are Monday through Friday, excluding public holidays.

3. Estimated Delivery Times

United States

  • Production and handling: 3–5 business days

  • Shipping transit after dispatch: 6–12 business days

  • Estimated total delivery time: 9–17 business days

Other Supported Destinations

For destinations outside the United States that are available at checkout, the estimated total delivery time is generally 10–21 business days, including production, handling, and shipping.

These estimates begin once payment and all required order details have been received. They are not guaranteed arrival dates. Delivery may take longer because of public holidays, severe weather, customs processing, or carrier disruptions.

If your order has not arrived by the end of the estimated delivery period, please contact us for assistance.

4. Shipping and Tracking

We use tracked shipping services. The carrier and local delivery partner may vary by destination.

Once your order is dispatched, we will email you the tracking details. Tracking updates may not appear immediately while the carrier receives and scans the shipment.

If your tracking information is unavailable or has stopped updating, contact us with your order number so we can investigate.

5. Shipping Addresses and Delivery Problems

Please check your recipient name, shipping address, postal code, and contact information before completing your order.

If you notice an address error, email support@turbosilhouette.com as soon as possible with your order number and the corrected address. We will try to update it, but changes cannot be guaranteed once shipping arrangements are underway or the package has been dispatched.

If a package is returned because of an incorrect or incomplete address supplied with the order, we will contact you about the next steps. Any applicable reshipping cost will be explained and agreed with you before the package is sent again.

6. Delayed, Lost, or Damaged Orders

If your shipment is delayed, please contact us. We will review the tracking information and work with the carrier to investigate.

If the shipment is confirmed lost in transit, we will offer a replacement or refund at no additional cost.

If tracking shows delivery but you cannot locate the package, please check the delivery location and ask household members or neighbors. Contact us if it remains missing, and we will help investigate with the carrier.

For items that arrive damaged, defective, incorrect, or incomplete, contact us promptly with your order number, a description of the problem, and clear photos of the item and packaging where available. Please refer to our Refund Policy for the applicable reporting requirements and resolution process.

7. Contact Us

For help with shipping, tracking, or delivery, please contact:

TurboSilhouette
Email: support@turbosilhouette.com
Contact page: Contact Us