Privacy policy
Effective date: September 12, 2026
TurboSilhouette is operated by NOVAURA TRADE INC ("we," "us," or "our"). This Privacy Policy explains how we handle personal information when you browse turbosilhouette.com, place an order, submit customization materials, or contact us.
Our store is hosted by Shopify. This policy covers our handling of personal information; Shopify also processes certain information for its own services, as explained below. This policy does not replace a request for consent where consent is required.
1. Information We Collect
The information involved depends on how you use our store:
- Contact and delivery details: Your name, email address, billing and shipping addresses, and telephone number if provided for an order or delivery.
- Order and transaction details: Products, sizes, quantities, personalization choices, order history, payment status, and records relating to cancellations, refunds, or product problems.
- Payment information: Payment credentials submitted at checkout are processed by Shopify and the payment provider used for the transaction. We receive payment-related records needed to manage your order, such as payment status, transaction references, and available payment-method details. Do not send full card numbers, security codes, or account passwords to our support email.
- Customization materials: Photos, reference images, text, vehicle details, and instructions you submit for a custom product, including personal information that may appear in those materials.
- Account and communication information: Account contact details and preferences, where applicable, and the information you provide in inquiries, emails, or after-sales correspondence.
- Device, browsing, and advertising information: IP address, approximate location inferred from it, browser and device identifiers, cookie and advertising identifiers, referring pages or advertising clicks, and store events such as page views, searches, product views, additions to cart, checkout activity, and purchases. Purchase events may include product identifiers, order value, currency, and transaction references, rather than your full payment credentials.
We obtain information directly from you, automatically when you use our store, and from Shopify and providers involved in payments, store functionality, advertising, or order fulfillment.
2. How We Use Information
We use relevant information to:
- Process payments, prepare and fulfill orders, deliver products, and handle eligible after-sales requests.
- Prepare custom designs and make products according to the materials and instructions you provide.
- Answer questions and send order, delivery, account, or service-related messages.
- Operate and improve the store, remember preferences, and understand how the store is used.
- Measure and improve Google and Meta advertising, understand which ads lead to purchases, build advertising audiences from permitted interactions, and show relevant ads, including to previous visitors, subject to your choices and applicable consent requirements.
- Send promotional emails if you subscribe or otherwise receive them lawfully. You can unsubscribe using the link in those emails; this does not stop necessary order or service messages.
- Detect fraud, protect the store and our customers, keep necessary business records, and meet legal obligations.
3. Photos and Materials for Custom Orders
We use customer-submitted photos and other customization materials to assess the request, prepare the design, make the product, and handle related customer service or product issues. Relevant materials may be accessed by the people and service providers involved in those tasks.
We do not display customer-uploaded customization photos on the public-facing pages of our website. Submitting materials for an order does not, by itself, authorize their publication or use in advertising. Any proposed promotional reuse requires a separate permission process where applicable; an order upload is not that permission.
Please provide only the materials needed for your request. Avoid including unnecessary personal information, and make sure you have permission to provide materials relating to another person.
4. When We Disclose Information
We disclose relevant information to providers that support our business, including Shopify, payment providers, design and production providers, delivery carriers, hosting and technology providers, and customer-support providers, as needed for their roles.
We also share relevant identifiers, browsing and shopping events, and, where matching features are enabled, customer information with advertising and measurement partners, including Google and Meta, as described in Section 6. Shopify's enhanced services can also involve advertising-related disclosures.
These activities may be considered a "sale," "sharing," or "targeted advertising" under certain privacy laws, even where no money is exchanged for the data. Where these rights apply, you can opt out through Your Privacy Choices or contact us for assistance.
Information may also be disclosed at your direction, with permission where required, to respond to valid legal requests, to prevent fraud or protect legal rights, or as necessary in a business transfer subject to applicable legal safeguards.
5. Shopify and Shopify Network Intelligence
Shopify hosts our store and processes information to operate its services. We have Shopify Network Intelligence enabled. Its enhanced services may combine information about your interactions with this store, other merchants, and Shopify to support security, service improvements, personalization, and advertising.
Information may be shared with Shopify and service providers in other countries. For processing Shopify undertakes for its own enhanced services, Shopify is responsible for that processing and the related rights requests.
Read the Shopify Consumer Privacy Policy. You can also visit the Shopify Privacy Portal for choices concerning Shopify's own processing.
6. Google, Meta, and Advertising Measurement
We use Google Ads and Meta advertising tools to advertise our products, measure campaign results, and reach relevant audiences. These tools use cookies, pixels, tags, device identifiers, and, where enabled, server-to-server event sharing. They can record the browsing and shopping events described in Section 1 and help connect an advertising interaction with a later visit or purchase.
Google. We use Google Ads for conversion measurement and remarketing. Google and other advertising vendors can display our ads across the internet and use cookies or device identifiers to select ads based on previous visits to our website. Learn how Google uses information from sites and apps that use its services. You can manage Google's personalized advertising through Google Ads Settings.
Meta. We use Meta advertising and the Meta Pixel to measure website activity, evaluate campaign performance, and deliver relevant advertising, including on Facebook and Instagram. Where enabled, Meta's Conversions API sends events through a server connection. Meta may match information received from our store with information associated with its users. Read the Meta Privacy Policy and manage applicable account choices through Meta Ad Preferences.
Customer information used for matching and measurement. Depending on the enabled integration and data-sharing settings, customer-provided details such as an email address, telephone number, name, or address may be used for conversion measurement or matching activity to a platform account. For example, when Google's enhanced conversions are enabled, eligible contact information is hashed before being sent to Google. Hashing transforms information into a coded value for matching; it does not make that information necessarily anonymous. These uses remain subject to applicable consent and opt-out requirements.
Advertising events are not permission to publish your customization materials. We do not send raw customization photos, uploaded design files, private support messages, full payment credentials, or sensitive personal information as advertising-event data.
Other advertising or measurement providers may be introduced as our services develop. We will keep the relevant disclosures and privacy controls aligned with any material changes; this policy does not waive consent or opt-out requirements for new services.
7. Cookies, Tracking, and Privacy Choices
Our store, Shopify, and advertising providers use first-party and third-party cookies and similar technologies for store operation, preferences, security, analytics, personalization, and advertising. Some providers may collect information about activity over time and across different websites.
Where applicable law or platform requirements require consent, we obtain it before using non-essential cookies or processing personal information for personalized advertising. Where available, use the cookie banner or cookie preferences controls to give, refuse, or withdraw consent. Continued browsing alone is not treated as the consent required by those rules.
To access the store's data-sharing opt-out controls, visit Your Privacy Choices. The controls shown can depend on your location and the applicable regional settings. If you cannot access a control or need help exercising an applicable right, email support@turbosilhouette.com.
Where applicable, we treat a recognized Global Privacy Control (GPC) signal as a request to opt out of sale, sharing, or targeted advertising for the browser and device sending it. Where the request can be associated with an account, we also apply it to that account as required. Other browser "Do Not Track" signals are not treated as opt-out requests by this store.
You can also manage cookies and advertising identifiers through browser or device settings. Some choices are browser- or device-specific and may need to be renewed after clearing cookies or changing devices. Browser blocking alone may not prevent server-side event sharing, so use our privacy controls or contact us for relevant opt-out requests. Platform advertising settings are additional choices, not a substitute for the rights available through our store.
Opting out of targeted advertising does not mean that all advertisements will stop or that information needed to process an order, maintain security, or meet legal obligations will be deleted.
8. Your Privacy Rights and Requests
Depending on your location and the laws that apply, you may be entitled to request access to, a copy of, correction of, or deletion of your personal information; object to or restrict certain processing; withdraw consent; or opt out of sale, sharing, or targeted advertising. Certain laws may also give you rights concerning sensitive information or qualifying automated decisions.
Use Your Privacy Choices for the available opt-out controls, or email support@turbosilhouette.com with your request. Please describe what you would like us to do without sending unnecessary sensitive information.
We may need proportionate information to verify requests where verification is permitted or required. An authorized representative may act for you subject to applicable authorization requirements. Some records may need to be retained for legal obligations or other permitted exceptions.
We will respond within the time required by applicable law and will not unlawfully discriminate against you for exercising your rights. If a request is declined, you may contact us to appeal where that right applies. You may also complain to the relevant privacy regulator or state attorney general, as applicable.
9. Retention and Security
We retain information for as long as reasonably needed for its purposes, taking into account order fulfillment, custom-design work, customer support, accounting and tax requirements, fraud prevention, and legal claims. Different types of information may therefore be kept for different periods.
We use safeguards designed to protect personal information, but no online system can guarantee absolute security. Please use secure channels and avoid sending passwords or full payment credentials in support messages.
10. International Processing
Your personal information may be transferred to, stored, and processed by Shopify and our service providers in countries other than where you live, as necessary to provide our services, including design, production, payment processing, and order fulfillment. Privacy laws in these countries may differ from those in your country.
Where applicable law requires safeguards for international transfers, the relevant processing must use an appropriate lawful transfer mechanism. Contact us if you would like information about safeguards relevant to your data.
Where European or UK data-protection law applies, the legal basis depends on the purpose: fulfilling an order or taking requested steps before a contract; meeting legal obligations; legitimate interests such as security and service improvement where those interests are not overridden by your rights; or consent where required. You may withdraw consent without affecting processing that was lawful before withdrawal.
11. Children and External Websites
Our store is not directed to children, and we do not knowingly collect personal information from children. We do not knowingly sell or share personal information of anyone under 16. A parent or guardian who believes a child has provided personal information may contact us to request deletion.
Links to external websites do not mean those websites are governed by this policy. Review their privacy notices before providing information to them.
12. Policy Changes
We may revise this policy to reflect changes in our practices or applicable requirements. The revised policy will be posted on this page with its effective date. Where required, we will provide additional notice of material changes and obtain consent before applying a change that requires consent.
13. Contact Us
For privacy questions, requests, or complaints:
Trading name: TurboSilhouette
Operated by: NOVAURA TRADE INC
Website: turbosilhouette.com
Email: support@turbosilhouette.com
Business registration address: 1500 N Grant St, Denver, CO 80203, United States
Contact page: Contact Us
The address above is our business registration address, not a product return address. For returns, follow the instructions in our Refund Policy.