Refund policy

At TurboSilhouette, we take pride in creating premium automotive-inspired metal wall art designed for car enthusiasts and garage spaces worldwide. Each piece is carefully crafted to order, and customer satisfaction remains important to us.

Because most TurboSilhouette products are custom-made to order, returns and exchanges are generally not accepted unless the item arrives damaged, defective, or incorrect.

Custom & Personalized Products

Most of our products are made-to-order or personalized specifically for each customer.

Because of the custom nature of these items, we do not accept returns, exchanges, or refunds for:

  • Buyer’s remorse

  • Incorrect size selection

  • Change of mind

  • Personal design preferences after production has started

Once production has begun, custom orders cannot be canceled, modified, or refunded.

However, if your order arrives damaged, defective, or incorrect, please contact us within 14 days after delivery at support@turbosilhouette.com with:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging

Our support team will review the issue and determine the most appropriate resolution, including replacement, repair, or refund where applicable.

Order Cancellation

All regular orders include a 24-hour free cancellation period after purchase.

After this period, cancellation requests may not be possible if production or processing has already started.

Shipping & Delivery

TurboSilhouette is not responsible for shipping delays caused by:

  • Carriers

  • Customs clearance

  • Weather conditions

  • Peak shipping seasons

  • Incorrect shipping information provided during checkout

Customers are responsible for ensuring that shipping details are accurate before placing an order.

If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.

Handcrafted Product Disclaimer

Due to the handcrafted and powder-coated nature of metal fabrication, slight variations in texture, finish, or color may occur between products.

These minor differences are considered part of the uniqueness of handmade metal art and are not regarded as defects.

Resolution Process

If a refund request is approved, refunds will be issued to the original payment method used during checkout.

Please note that processing times may vary depending on your payment provider or financial institution.

Return Instructions

If a return is authorized by our support team, returned items must be:

  • Unused

  • In original condition

  • Returned in original packaging whenever possible

Customers are responsible for return shipping costs unless the return is caused by our error.

Please clearly mark the package as “RETURNED ITEM” to help avoid delays during processing.

Contact Us

For any questions regarding your order, returns, refunds, or exchanges, please contact:

support@turbosilhouette.com

Our support team typically responds within 24–48 business hours.